Communications Alliance - C628:2007 Telecommunications Consumer Protections (TCP) Code

C628:2007 Telecommunications Consumer Protections (TCP) Code

This industry code contains service provider rules about:

advertising of products and informing customers about the prices, terms and conditions of products on offer;
determining when consumer contract terms may be considered unfair, including having regard to the intelligibility and accessibility of contract terms;
billing procedures and the provision of billing information to customers;
the credit assessment of customers, the provision of security and credit control tools, and a requirement to have a financial hardship policy to assist customers experiencing financial difficulties;
ensuring all transfers of service that occur are authorised and verified; and
complaint handling procedures for information provision to customers and recording of their complaints.

Explanatory Statement

Explanatory Statement (pdf 71kb)

This document provides background information about the development of the TCP Code.