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Telecommunications Consumer Protection (TCP) Code Review Steering Group
Description
The TCP Code Review Steering Group is to oversee the review and revision of the Telecommunications Consumer Protection (TCP) Code and Guideline.
The role of the Steering Group is to:
- consider public comment on the Issues Paper that will be circulated;
- recommend, or otherwise, the revision of the Code;
- approve the Project Plan for the Revision of the Code and Guideline;
- set the Terms of Reference for the Revision, to include a reassessment of the overall structure of the Code;
- define the working procedures for the Working Committees established to review each chapter of the Code and Guideline;
- provide guidance to the Working Committees;
- review draft outputs and approve revised/new content for submission to Communications Alliance Board for approval to publish, noting that the Board cannot change the content of the Code and Guideline;
- provide first level dispute resolution for the Working Committees; and
- endeavour to operate via consensus.
Terms of reference (Download, .doc 78KB)
Representatives
Independent Chair (non-voting) - Fay Holthuyzen
Industry representatives (voting) - John Horan, Primus; David Quilty - Telstra
Consumer representatives (voting) - Teresa Corbin, Australian Communications Consumer Action Network (ACCAN); Professor Michael Fraser, Communications Law Centre, University of Technology, (UTS)
ACMA representative (non-voting) - Kath Silleri
ACCC representative (non-voting) - Brenton Philp
Communications Alliance CEO (non-voting)- John Stanton
DBCDE Observer (non-voting) - Keith Besgrove
Review
Communications Alliance sought comments for a scheduled review of the Telecommunications Consumer Protections Code and Guideline. Refer to TCP Code Review Issues Paper.
Submissions were received from:
Australian Communications and Media Authority (ACMA)
Australian Communications Consumer Action Network (ACCAN)
Australian Competition and Consumer Commission (ACCC)
David Havyatt
Financial Counsellors' Association of Queensland (FCAQ)
Office of the Privacy Commissioner (OPC)
Optus
Telstra
Telecommunications Industry Ombudsman (TIO)
Working Committees
The following Working Committees will each revise one or two chapters of the Code and their respective elements of the Guideline:
WC1 – Administration, Compliance, Enforcement and Monitoring
Representatives:
- Alex Trantor (Community Telco Australia)
- Ana Tabacman (Optus)
- Trevor Hill (Telstra)
- Elissa Freeman (ACCAN)
- Loretta Kreet (Legal Aid Queensland)
WC2 - Contracts and PTC
Representatives:
- Emily Booth (Primus)
- Jennifer Crichton (Telstra)
- Alexander Osborne (VHA)
- Sue Salthouse (Women with Disabilities Australia)
- Gordon Renouf
WC3 - Billing
Representatives:
- Karl Jepson, Optus
- David Ackland, Telstra
- Alexander Osborne, VHA
- Catherine Uhr (Legal Aid Queensland)
- Scott Barnes (Communications Law Centre UTS)
WC4 - Credit Management
Representatives:
- Emily Booth, Primus
- Mark McGraw, Telstra
- Alexander Osborne, VHA
- David Lawson (Financial Counsellors Association of Queensland)
- Penny Quarry (Redfern Legal Centre)
WC5 - Customer Transfer
Representatives:
- Alexander Osborne, VHA
- Sally Hayden, Telstra
- Suzanne Soares, Optus
- Jonathan Gadir, ACCAN
- Narelle Clark, ISOC AU
WC6 - Complaint Handling
Representatives:
- Andy Fung, MyNetFone
- Anne Howells, Telstra
- Eric Erickson, Internode
- Chris Dodds, Australian Council of Social Service
- Chris Joyce, MacArthur Community Legal Centre